The Management Information systems challenge (The MIS Challenge) has three aspects : (1) what businesses do, (2) customer moment of value, and (3) the role of Information technology.
the first aspect is what businesses do. the role of business is to serve their customers and exceed the customers expectations.Whether its providing telecommunications,food,water services and etc. a business will only survive if they provide perfect service to their customers.the second aspect is customer moment of value has three characteristics: (1) when the customer wants it (time), (2) where the customer wants it (location) and (3) How the customer wants it (Form). for example, If you are the owner of Sandy's bakeshop, to have the customer moment of value you should have many branches and you should trained your bakers to make their work as fast as they could. like if the customer wants to get his/her order on the time they want without delay and the could just get it at the branch near them and you gave them good service. if you saw that your customer was satisfied, you can say that you're business succeed. the third aspect is the role of Information technology. In the business organization the role of IT is to provide the customers with the right information at the right time.this occur through the appropriate use of information delivery.It also help the customers to support and process the information they have.
Information Technology systems are the following: Transaction Processing System (TPS), Customer Integrated System (CIS), Management Information System (MIS), Workgroup Support System (WSS), Decision Support System (DSS), Executive Information System (EIS), and Interorganizational System (IOS).
Transaction Processing System (TPS) is a system that processes transactions that occur in an organization. TPS also performs the following: (1) Capturing the information concerning the order, (2) Creating / processing the information to obtain new information, (3) Conveying the information in its most useful form, and (4) Cradling or storing the information for use at a later time.
Customer Integrated System (CIS) a system where the organization allows the customers to process their own transactions.a very good example is the Automated Teller Machine (ATM) that provides the customers to check their account balance, transfer money from one account to another, and most especially to withdraw money anytime and anywhere. ATM can also help you pay for your utility and telephone bills electronically from your own computer.
Management Information System (MIS) a system that uses information in a database to provide periodic and summarize reports to alert people why a problem or opportunity exists or offer solutions. examples of MIS reports are sales people, defective returns by product line and the number of students in a class.
Workgroup Support System (WSS or WGSS) a system that is designed to improve the performance of teams by supporting the share and flow of information. In an organization WSS also helps them effectively communicate, share information and exchange or share their ideas as they solve a problem.
Decision Support System (DSS) a system that is concerned with the processing of information to support decision-making tasks in environments that requires significant analysis. a good example is, A student making his/her Spreadsheet so that he/she can decide on how he/she will budget his/her monthly expenses and allowance and how much he/she needs for his/her next vacation.
Executive Information System (EIS) a system that is combined with MIS and DSS. It helps the managers to Identify and address problems and Opportunities. EIS also provides the managers to easily create more views to better understand the problem or opportunity and to create strategies for the problems they will encounter.
Interorganizational System (IOS) a system that automates the flow of information between organizations to support the planning,design, development,production and delivery of products and services. CIS is a special form of IOS. these systems allows an organization to communicate electronically with your customer.
The Management Information System Challenge and Information Technology Systems
